"We wanted an imaginative way of encouraging our website visitors to contact our sales reps, and we found that [Encoded's] inTouch800 web call-back service gave us that. Now a third of all online enquiries come directly into our call centre, giving us greater control over sales and improving conversion rates and customer service."
"We were delighted with how easily the inTouch800 buttons were integrated into our website, and we are very impressed with the responsiveness of the system."
"Since the introduction of intouch800’s call back button on our website, it has transformed our site into a “real time” selling tool. Potential clients can speak to our team at a time that suits them and that is, I believe, crucial to our business.."
"inTouch800 is the perfect companion to our online catalogue; the 'spot' feature tells our salesperson which product the caller is interested in, which lets them get their sales material prepared before they even take the call! This saves time and makes us appear more professional."
