inTouch800 has many features that makes it the leading call-back solution by maximising the customer experience, its ease of administration and its reporting and management tools.
Communication
inTouch800 uses high-quality telephone services to field your calls, and no special equipment is required.
Control Panel
A comprehensive yet easy to use online control panel lets you manage your account and settings 24 hours a day.
Reporting
Call statistics and reporting is available at any time to view caller details and track marketing campaigns, referrals and affiliates.
inTouch800 uses premium-quality telephone connectivity from leading global network providers to ensure that call quality is crystal clear.
24x7 access to our easy to use control panel lets you manage your opening hours, branding, security and notification settings.
More comprehensive Call Detail Records (CDRs) can be downloaded at any time for billing and data analysis.
inTouch800 Professional uses high quality Text-to-Speech technology from the industry leader Nuance to play the customer’s name and other details to your call centre operators.
